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E - Mail Support Services |
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Email has now become the primary and most cost effective means of data transmission
and customer relationship management. An efficient email response service is crucial
to any company's brand building and growth. A professional email based support system
ensures lower call volumes and substantially reduces costs for voice support. As
a result many companies have now increased focus on email support services and consider
it a very vital cog in the customer support services sector. |
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To meet this growing demand of our clients Dynamix Factory has included email support
services as part of its Bolt On products. It is part of our endeavor to provide
a complete suite of website management services. |
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We have successfully and competently handled email support services for quite a
few of our clients and our experience ranges from handling simple as well as complex
issues while working with them.
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Our email services are comprehensive and include- |
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Customer care |
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Technical support |
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Order fulfillment |
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Verification |
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Complete query resolution |
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Resolving escalated cases |
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We also support service level agreements (SLAs) based on client requirements, thereby
providing answers via email within the time window agreed upon by both parties.
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How does it work?
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Our expertise is based on enriching customer experience while at the same time ensuring
quick, cost effective one-stop solutions.
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With a very high degree of process control, we bring to the table the top email
customer support in the industry |
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A knowledge base of frequently asked questions and answers is created in collaboration
with our client's needs and requirements.
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The knowledge bases are continually updated and improved, based on our agent's interactions
with customers.
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Realizing that there are few quick fix solutions, our agents are thoroughly trained
and familiarized with the client's processes, products and services. |
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When an email is received, incoming messages are scanned and routed to the appropriate
agent. Our trained and competent agent’s provider clear, consistent, and complete
answers to increase customer satisfaction and reduce follow-ups.
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The use of a database that holds standard responses to frequently asked questions
ensures that the agents' have access to quick and standardized responses. The online
knowledge base can also be used to provide immediate personalized responses to customer
queries.
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Please contact us for a customized quote of our services based upon your specific
business needs. |